Dear customers,
We would like to inform you that the new Regulations of the Water Board of Larnaka (WBL) that have been recently published and are implemented since 4th September 2017 include, inter alia, the following important provisions:
(i) No increase of the existing water charges (Tariffs "A", "B" and "C") despite the fact that the wholesale price of water as charged by the Water Development Department has been increased by 5 cents per cubic meter, an amount that represents resource and environmental costs. Resource and environmental costs, which the WBL returns to the Water Development Department, is listed separately in the new water bills issued by the WBL, for information purposes.
(ii) Reduction of the water charge for domestic use (Tariff "A") for quarterly consumption beyond 90 cubic metres from € 5,00/m3 to € 3,00/m3, in order not to penalise consumers when they fail to detect in advance leaks from their plumbing installations. The WBL considers that the fee of € 3,00/m3 is still a deterrent when there is undue wastage of water.
(iii) Introduction of a new Tariff "D" for Vulnerable Consumers, as these are specified in the Third Table of the Regulations, who will benefit from reduced fees in comparison with Tariff "A" charges for domestic use. For a consumer to be included in Tariff "D" he must submit the relevant application at the Board’s offices, which will be examined in connection with the Regulations and the relevant criteria set out from time to time by the WBL. The beneficiaries will then need to present every 2 months updated information documents to prove that they continue to belong to the category of Vulnerable Consumers.
(iv) Introduction of a new Tariff "E" for water used in public or community playgrounds or green spaces or for firefighting purposes or for aerial spraying. For a consumer to be included in Tariff "E" he must submit the relevant application at the Board’s offices, which will be examined in accordance with the Regulations and the relevant criteria set out from time to time by the WBL.
(v) Revision of the building area fees to €1,20 per square metre regardless of the size of the building, an amount that represents the current cost of the Board for the connection of new consumers to the water supply network. It is considered that the reduction of these fees will constitute yet another incentive for promoting growth and development within the water supply area of the WBL.
(vi) Consumers that have been disconnected have the ability to request for the reconnection of their water supply outside normal working hours of the WBL; however the relevant reconnection fee will include an overtime surcharge.
On this occasion, we remind all consumers to request, the refund of their bill payment guarantee, which they initially deposited at the WBL, when they leave the premises as either owners and/or tenants. Guarantees that remain unclaimed for a period beyond one year will be transferred in faith of the WBL.
We further remind the consumers that the offices of the WBL operate daily, except weekends and public holidays, from 7:30am to 3:00pm, while the Cashier and the Customer Service Department operate from 7:45am to 2:00pm.
WATER BOARD OF LARNAKA OCTOBER 2017
2017 New Regulations of the Water Board of Larnaka
